Terms and Conditions

(We have listed the areas which are most pertinent, in reasonably plain english)

  • Your pricing includes, wherever possible, an institutional discount which excludes VAT.
  • Institutional customers have an initial credit limit of £30,000 with net payment terms of 30 days.
  • Supplies from Keyphoto Ltd remain the company's property until payments have been received in full.
  • We accept orders by fax, email, phone or post
  • All prices quoted exclude VAT at the prevailing rate (currently 20%).
  • Goods are supplied on an Ex-warehouse, Harpenden basis.
  • Keyphoto Ltd reserves the right to charge an administration fee for orders received under £100 excluding VAT.
  • A courier insurance to the value of £12/kg gives a basic cover for loss or damage.
  • Optional insurance, at the buyer's request is available at a cost of 1% per consignment value.
  • All goods carry the manufacturers' warranty. This does not affect your statutory rights.
  • Standard Delivery Charge on all orders is £8.98 excluding VAT.
  • Standard Delivery Charge for Background Rolls is £12.50 excluding VAT
  • Special Delivery: Separate rates apply on a case-by-case basis
  • Delivery is subject to availability
  • Customers will only ever receive one delivery charge per order. If there is a back order situation, i.e. when certain products are unavailable from a supplier, there will be no additional carriage charge when the outstanding goods are sent.
  • Shortages or damages must be reported within 7 days.
  • Goods can only be returned to Keyphoto Ltd with our prior approval and after receipt of an official returns authorisation number (RMA).
  • A re-stocking fee of 25% may be charged for items returned at the buyer's request. Where suppliers charge a re-stocking fee, this may be passed on to Keyphoto's customers.
  • E & OE (Errors and Omissions Excepted) which means we can decline your order if it is based on an obvious error in a quote, written or verbal, or on an erroneous price on our website
  • Full legal version of our Terms & Conditions. All transactions between Keyphoto Ltd and the buyer are subject to these conditions.